True Hospitality

I am one of the “oddballs” that Christopher Reynolds wrote about in his Travel Insider column (“Guest Comment Cards: Is Anyone Listening?” Nov. 22). I compulsively and methodically fill out every hotel card with comments. I am usually satisfied, and so my cards are complimentary.

But recently I was very unhappy with an unexpected, extended stay due to a medical emergency in the family. I filled out my card and mailed it and never gave it another thought. About two months later I received a phone call from the manager of the hotel apologizing for the major inconveniences we experienced. He gave us a full refund (which I neither expected nor requested).

PAMELA CROMER, Newport Beach