If you can’t trust your agent ...
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REGARDING Laurie Berger’s article [“Job 1: Goof-Proof Your Trip,” Travel Q&A;, May 7]: Berger’s conclusion about an agent not knowing about a resort’s adults-only status: “Trust your travel agent, but always double-check his work.”
I must strongly disagree. The agent engaged to book this had a unique relationship with vendors and should have utilized such for interchange and queries -- in this case, checking on the current policies of the Aventura Spa Palace facility, for the traveler and his 12-year-old.
The travel agent and agency should shoulder the responsibility to ensure that bookings they make exist, period. Counting on an agency’s due diligence is the whole reason for engaging one.
Otherwise, the specialist should have told the client that he or she was unfamiliar with the venue requested.
BARBARA NANNEY
Pasadena
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